The use of certain Scorpio IT Services products and services may be subject to payment of particular fees, as determined by Scorpio IT Services and as either stated on our website or as expressly detailed in our quotation for bespoke work (“Paid Services” and “Fee(s)”, respectively). Scorpio IT Services will provide notice of such Fees then in effect in relation to such Paid Services. If you wish to receive or use such Paid Services, you are required to pay all applicable Fees in advance.
Scorpio IT Services reserves the right to change its Fees at any time, upon notice to you. All Fees shall be deemed to be in U.S. Dollars, except as specifically stated otherwise in writing by Scorpio IT Services. To the extent permitted by law (and unless specified otherwise by Scorpio IT Services in writing), all Fees are exclusive of all taxes (including value added tax, sales tax, goods and services tax, etc.), levies or duties imposed by taxing authorities (“Taxes”), and you shall be responsible for payment of all applicable Taxes relating to your use of the Scorpio IT Services’s products and services, or to any payments or purchases made by you. If Scorpio IT Services is obligated to collect or pay Taxes for the Fees payable by you, and whether or not such Taxes were added and collected from you for previous transactions, such Taxes may be added to the payment of any outstanding Fees and will be reflected in the Invoice for such transaction. We recommend that you verify the existence of any additional fees you may be charged by third parties in connection with the purchase of Paid Services or in connection with the renewal thereof (such as international transaction fees, currency exchange fees or fees due to banks or credit card companies). Scorpio IT Services is not responsible for any such additional fees or costs.
As part of registering or submitting information to receive Paid Services, you also authorize Scorpio IT Services (either directly or through its affiliates, subsidiaries or other third parties) to request and collect payment (or otherwise charge, refund or take any other billing actions) from our payment provider or your designated banking account, and to make any inquiries Scorpio IT Services or its affiliates may consider necessary to validate your designated payment account or financial information, in order to ensure prompt payment, including for the purpose of receiving updated payment details from your payment, credit card or banking account provider (e.g., updated expiry date or card number as may be provided to us by your credit card company).
Some of our services cost money. We will let you know how much beforehand
Our prices are stated in U.S. Dollars and before taxes, unless otherwise said.
If needed, we or our affiliates may request and collect payments and related information from the relevant payment providers and banks.
REFUND POLICY & Money-Back Guarantee
If you are not satisfied with the services provided by Scorpio IT Services that are subject to a Fee for a period of service or product commitment and which is your initial purchase of such service/product, you may provide notice of cancellation for any reason within thirty (30) days of having first ordered or activated such Service/product (the “Refund” and “Refund Period”). If you reside in a jurisdiction which requires a longer Refund Period, we will of course be happy to accommodate such requirements in accordance with all applicable laws. If Scorpio IT Services receives such notice within such Refund Period, Scorpio IT Services will refund to you the amount Scorpio IT Services charged you for such products/services, in currency you were originally charged in, and cancel them accordingly. Please note that the Refund amount may be different than the amount you were charged due to currency changes and third party fees. Scorpio IT Services will not be responsible for any differences caused by change of currency exchange rates or fees you were charged by third parties. After the Refund Period, the Fees paid by you are non-refundable and non-cancellable. In addition, if we find that a notice of cancellation has been given in bad faith or in an illegitimate attempt to avoid payment for services actually received and enjoyed, we reserve our right to still charge the User who provided such notice for any Scorpio IT Services product or service actually received, as permitted by law.
If, at any time, we record a decline, chargeback or other rejection of a charge of any payable Fees on your Scorpio IT Services account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, and your use of the our product and services may be automatically disabled or terminated.
In the event a Chargeback is performed, your User Account may be blocked without the option to re-purchase or re-use it, and any data contained in such User Account, including any domains, applications and Third Party Services may be subject to cancellation and Capacity Loss.
Your use of Scorpio IT Services products and services will not resume until you re-subscribe for any such Scorpio IT Services product or service, and pay any applicable Fees in full, including any fees and expenses incurred by Scorpio IT Services and/or any Third Party Services for each Chargeback received (including Fees for Scorpio IT Services products and services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).
If you have any questions or concerns regarding a payment made to Scorpio IT Services, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, in order to prevent the Scorpio IT Services products or services from being cancelled and your User Account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable Fees, in addition to re-payment of all the Fees applicable to the Scorpio IT Services’s services and products purchased (and charged-back) by you.
We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and make use of the services rendered thereafter.
Chargebacks may bring us to cancel your account, so we urge you to avoid causing them.
Please contact our Customer Support team before filing a chargeback. You will be responsible for any incorrect fees, losses and expenses that follow.
Shipping (where applicable)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Cancellation by User
You may discontinue to use and request to cancel your User Account and/or any Scorpio IT Services product or Service at any time. The effective date and time for such cancellation shall be the date and time on which you have completed the cancellation process on the Scorpio IT Services product or service, and the effective date for cancellation of Paid Services shall be at the end of such Paid Services’ subscription period.
Notwithstanding anything to the contrary in the foregoing, with respect to subscriptions to Renewing Paid Services, such subscription will be discontinued only upon the expiration of the respective period for which you have already made payment. Please note that as the cancellation process may take a few days, in order to avoid the next automatic renewal and respective charge the cancellation request should be made at least thirty (30) days prior to the expiration of the then-current service period.
For more information about cancelling your Paid Services, please contact us at; email@example.com.